We accept returns within 21 days of delivery. Items must be in new, unused condition with original packaging. Refunds will be processed to the original payment method unless store credit is preferred.
How long will it take to receive my order?
United States: 8-12 business days
Europe & Asia: 10-14 business days Processing times are 3-7 business days before shipping.
Can I change or cancel my order?
Yes! We ship to most countries. Shipping times and rates vary depending on your location. For international orders, please note that customs fees or import taxes may apply.
Can I track my order?
Yes, once your order has been processed and shipped, we will send you a tracking number via email to keep you updated on the status of your delivery.
What should I do if my item is damaged or defective?
If your item is damaged or defective upon arrival, please contact us immediately at [your email] with photos of the damage. We will assist you with a return or replacement.
How do I return an item?
To initiate a return, please contact us at [your email] with your order number and the item(s) you wish to return. We’ll provide you with the return instructions.
Do you offer gift cards?
At the moment, we do not offer gift cards, but we’re working on offering this feature in the future. Stay tuned for updates!
How can I contact customer support?
You can reach our customer support team by email at [your email] or through our contact form on the website. We aim to respond to all inquiries within 1-2 business days.
How do I shop products from your journal?
Products featured on our journal are linked directly to our partner brands. Simply click the product link to shop and view the item on the respective brand’s website.
Do you offer wholesale pricing or bulk orders?
Yes, we offer wholesale pricing and trade pricing for professionals. Please apply here.
How do I know if an item is in stock?
All product availability is updated in real time on our website and will be shown under the add to cart button on the product page.
